REGIONAL MANAGER, SPA OPERATIONS (MIDDLE EAST)

REGIONAL MANAGER, SPA OPERATIONS (MIDDLE EAST)

REPORTING TO: THE MANAGING DIRECTOR

At Myoka Spas, we spare no luxuries when it comes to establishing a soothing home away from home, for the Body, Mind and Soul. Where ancient rejuvenating techniques blend seamlessly with modern amenities, we deliver health-renewing experiences with lasting effects. We promote a unique and complete sense of well being ……pampering our guests beyond their wildest dreams.

Myoka International is a Spa management company dedicated to provide International hotel owners with a one stop shop spa management solution.

 

SCOPE OF ROLE

To effectively manage a variety of responsibilities within the Spa Division, including Pre Openings & Spa Operations across the Middle East.

To assist with the pre-opening tasks, maximising all opportunities and resources.

To ensure that the highest standards are adhered to, and that guest experience exceeds expectation.

To work closely with the Hotel General Managers, Marketing Director and Spa Director in establishing and maintaining key objectives, operating criteria, programming, budgeting, staff relations, marketing and training.

Ensure that the highest standards are trained and adhered to, and that guest experience exceeds expectation.

KEY AREAS OF RESPONSIBILITY

Support the day to day operation of the Myoka Spas across the Middle East Portfolio stock ordering, training requirements for therapists and reception teams.

Develop a clear understanding of each Spa, covering financial, marketing personnel and training as well as general operations to establish the business.

This will include: The aims and individual objectives of the hotel

The local and cultural characteristics of the area the demographics of the international guests

The training needs of the Spa team to deliver the highest of five star standards.

To interact with key personnel at each hotel to ensure the Spa receives profile, action and focus as required.

Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.

Monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.

Establish Myoka standards of operation, ensuring that Myoka branding is strongly and appropriately represented whilst protecting Myoka branding, pricing and status at all times.

Work as a team player within the Spa Division, assisting on a variety of projects in different phases of their development, as needs arise.

Ensure that all company expenses and expenditure is agreed and presented for approval on a monthly basis.

OPERATIONS

Play an integral and proactive role in the pre-opening phase of each new Spa.

Ensure the guest’s Spa experience remains at the highest of five star standards by consistently checking and auditing all areas of the customer journey.

Ensure that each Spa is operated to the agreed standards of performance in line with the Myoka brand.

Ensure that each Spa operation adheres to statutory and Hotel Health and Safety guidelines

Manage spas on site with hands-on support during regular visits, guiding the Spa Manager, developing the team, implementing new initiatives and liaising with all key hotel representatives.

Continue to manage each Spa remotely through regular communication.

Learn, conduct and adhere to all Myoka management systems, including mystery shopping, auditing, marketing plans, annual business reviews and action plans.

Ensure the guest’s Spa experience remains at the highest Myoka standards by consistently checking and auditing all areas of the customer journey.

BUSINESS & FINANCE

Analyse the business through different key performance indicators, Profit and Loss figures and statistics and use this information to identify key focus areas.

Create and prepare Financial Projections for each Spa within your portfolio with the assistance of the Area VP.

Learn and utilise Spa software systems to manage efficiencies and analyse the business.

Conduct a Business Review on the overall performance of the Spa, providing strategic guidance to develop the business, and present the review to the Hotel and Spa Management Teams.

Focus on Myoka Professional and Retail Sales to achieve sales targets.

MARKETING

Keep updated with company information e.g. marketing new products, display aids and ensure that the information is presented and implemented in your Spas.

Liaise with the Hotel Sales and Marketing Manager of each hotel to assist in the preparation and development of the annual marketing plans and coordinate all promotional activity.

Effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,

Use the Spa as a tool to drive hotel occupancy and total property utilisation.

Ensure that Myoka branded POS materials produced by the accounts are approved by the Myoka Marketing Department.

Assist in the implementation of internal, external and press-driven marketing initiatives within individual Spas to reflect their needs ensuring adherence to individual hotel and group brand guidelines.

Support the development of spa membership strategies to attract new and existing spa members.

TRAINING

Develop an annual training plan for the Spa reception, housekeeping and fitness teams, in conjunction with the HR Department and ensure that all employees are trained and developed to meet the needs of the business.

Deliver exceptional training of products, treatments and Retail Therapy to the Spa reception, fitness and housekeeping team to the standards specified by Myoka.

Ensure that accurate and practical training notes are prepared and distributed during training sessions and that they are fully up to date.

Become trained in all aspects of a Myoka operation and assist in presentations or demonstrations when required.

Stay up to date on any new Myoka techniques or changes to procedures.

Be confident in training and communicating to teams who are multi-lingual.

Keep updated with affiliated industry developments; whenever possible taking treatments, reading literature to expand knowledge and be able to discuss this and evolve training.

Write training reports and complete the required paperwork after all courses.

Ensure that accurate and practical training notes are prepared and distributed during training sessions and that they are fully up to date.

Be the guardian of the integrity of Myoka treatments and products and to ensure that a pure and accurate message is communicated at all times.

 

KEY SKILLS AND REQUIREMENTS

 

The role requires extensive experience at senior level within a luxury Spa environment or similar (Hotel, Health & Fitness or Hospitality business).

Proven ability of understanding, monitoring and influencing multiple site business performance.

Ability to communicate effectively at all business levels and to develop sustainable relationships.

An affinity for numerical work and experience in financial business analysis and cost control.

Understanding of the dynamics of working within the hotel industry and at Group level.

Experienced people-manager with demonstrable skills as a leader, motivator and communicator.

In-depth knowledge of all Spa operational areas, including treatments and services, preferably having direct first hand experience.

IT literate with a good understanding of Spa Management Software and all Microsoft applications. Ability to work both reactively and strategically.

Ability to effectively time manage, multitask and prioritise workload.

Flexibility to travel globally and stay away from home for extended periods as and when required.

Impeccable grooming in keeping with the Myoka Brand and five star industry standards.

 

www.myoka.com

 

 

 

 

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